How to White List

Summary

This article describes how to add Penn Foster to your email white list.

More Information

Many Internet Service Providers (ISPs like AOL, Yahoo! And MSN) and email service providers apply filtering techniques to all email messages. Although SPAM filtering is generally a desirable service, blocking unwanted junk mail, these filters can also block legitimate email messages (such as payment confirmations, Student Services messages, school news, and even Instructor correspondence). With increasing dependency on email communication, we suggest adding Penn Foster to your white list. By adding Penn Foster to your white list, these important messages will go into your inbox instead of the Bulk or Junk folders.

Please follow the instructions below for your email or Internet service provider.

For AOL version 9.0 or higher

  1. Click on Mail Center
  2. Under Mail Preferences click Customize Your Email and click Next
  3. Under Essentials click on Spam Controls and click Next
  4. On the right panel, turn on Mail Filtered by AOL’s Advanced Spam Filter (checkmark appears)
  5. On the left panel select Use a Custom Sender List
  6. Click on the blue link: Custom Sender List
  7. Select the second option Allow only the Domains and Senders Listed Below
  8. In the space provided, enter pennfoster.com and click Add
  9. Click Save on the Custom Sender List screen
  10. Click Save to Apply these Mail Controls (on the mail and spam controls screen)
  11. Close any remaining open windows

For Yahoo!

  1. Open your Yahoo mailbox
  2. Click Options in upper right corner
  3. Click Filters
  4. Click Add Filter
  5. In the filter name box, enter Penn Foster
  6. In the top row, labeled From Header, make sure contains is selected in the drop-down list
  7. Click in the text box next to that pull-down menu, enter @pennfoster.com
  8. Where it says Move the Message to: choose Inbox from the drop-down list
  9. Click Add Filter button again

For Hotmail

  1. Click the Options link in the upper right corner
  2. Click on the Mail link
  3. Click on Junk Email Protection
  4. Click on Junk Email Filter
  5. From the list, select Enhanced then click OK
  6. Click on Safe List
  7. In the space Type an Address or Domain, enter pennfoster.com
  8. Click the Add button

Applies To

These changes apply to all email messages from Penn Foster.

Keywords

White list, email, SPAM