When I log into the Web site and try to access my information or take an exam, I get the message that my "application is still pending." What does this mean?
If you are receiving this message, then there is some piece of information we require from you in order to complete your enrollment, or there is something we need to inform you of before you can continue with your lessons. Please contact us at 1-888-427-1000 regarding this error message as soon as you are able.
How long does it take to receive a shipment of lessons?
Students who live in the continental United States can expect to receive a shipment within 5-15 business days. Students in Canada should allow up to three full weeks for delivery. International students and students residing in U.S. territories should allow up to eight weeks for delivery, depending on where they live.
What is your policy on sending lessons? How often do you send them?
When you have approximately two lessons to complete from your current shipment, a new shipment will be sent to you. For example, if the shipment are working on contains five lessons, the next package will be sent once the first three are graded. This is the procedure for all shipments of study materials. In addition, your payments must be current to receive a new shipment.
I have just made an online payment, but it is not showing on my Payment History. Why is this?
Online payments can take up to three business days to post to your account. Please check your payment history again in a few days. If the payment still does not appear on your Payment History, contact Student Services at 1-888-427-1000.
I have misplaced my payment booklet. Is there a fee to replace it?
We will replace your payment booklet at no cost to you. To order a new booklet, please contact Student Services at 1-888-427-1000.
My payment booklet was not included with my first shipment. What should I do?
The payment booklet is not included in your first set of lessons. It is sent separately. You should receive it approximately two weeks after your first set of study materials.
I am concerned that I will not complete my course in the time frame I have been allotted. Is there any kind of time extension I can receive?
If you feel that you will require more time to complete your course, please contact Student Services at 1-888-427-1000. An extension may be available to you.
If I am not available to call regarding my account, can someone call in my place?
Due to a federal privacy law, we cannot release any financial or academic information to a third party without a written authorization from the student. If you would like someone to call on your behalf, you will first need to fill out a Release Form. To have one sent to you, please contact Student Services at 1-888-427-1000.
How can I request an official copy of my transcripts?
To request an official copy of your transcripts, contact Student Services at 1-888-427-1000. There is a fee to have a copy of your transcripts released.
I am trying to submit my next test online. However, I am receiving the error message "You are not eligible to take this exam yet." What does this mean?
If you try to submit an exam from material that has not been shipped yet, you will receive this message. You are able to submit exams only from shipments that have already been sent to you. Once your next set of lessons shows as being sent on your Shipment History page, you will be able to complete the exam.